Frequently Asked
Questions

Depending on the design, I can work with:

• Cremation ashes
• Hair
• Pet fur
• Breastmilk
• Dried funeral flowers
• Fabric
• Sand

If you would like to include something different, please contact me before ordering.

After placing your order, you will receive instructions explaining how to safely send your inclusion to me. I only need around one teaspoon of ashes and can often work with much less.

You can package and send your inclusion yourself, or choose an Inclusion Postal Kit when ordering.

The postal kit includes a secure screw-top container, protective packaging, instructions and a prepaid tracked return label, making the process as simple and reassuring as possible.

I completely understand how important and irreplaceable your loved one's ashes are.

I recommend using a secure, tracked postal service when sending your inclusion. My optional Inclusion Postal Kit is designed specifically to make sending ashes, hair or fur as straightforward and secure as possible.

Your inclusion is kept safely with your individual order while your jewellery is being created.

Nothing is discarded.

Any ashes, hair or fur that are not required for your jewellery will be carefully packaged in a keepsake glass bottle and returned to you with your finished piece.

For the most accurate result, I strongly recommend having your finger professionally measured at a local jeweller before ordering.

This usually only takes a few minutes and helps avoid sizing problems once your handmade ring is complete.

Please do not rely solely on printable ring-size charts or measuring an existing ring unless you are confident the measurement is accurate.

Yes. There is a wide selection of beautiful memorial stone colours available, including opal, crushed crystal and mica finishes.

The available colours can be viewed when personalising your chosen piece.

Every memorial stone is individually handmade, so colours, patterns and the appearance of the inclusions may vary slightly from the examples shown. This means every finished piece is unique.

Yes. On suitable pieces you can choose to have the ashes or hair completely hidden underneath the stone colour.

This allows the inclusion to remain privately within the piece without being visible in the finished stone.

Turnaround times vary depending on the piece you choose.

Certain made-to-order, gold and specialist designs have an extended turnaround time. Where a piece has an approximately 8–10 week turnaround, this will be clearly displayed on the individual product page before you order.

Please check the information shown on your chosen piece for its current turnaround time.

Once your jewellery is complete, it will be carefully packaged and returned using Royal Mail Special Delivery. Delivery is included with jewellery pieces.

Any unused ashes, hair or fur will be returned at the same time.

Yes. In many cases ashes, hair or fur from more than one loved one or pet can be incorporated into the same piece.

Please leave clear instructions with your order, particularly if you would like the inclusions kept separate or placed in different sections of the jewellery.

Yes.

Every memorial stone is individually created by hand using your chosen colour and inclusion.

Because of the handmade nature of the process, no two stones will ever look exactly the same. Small variations in colour, pattern, inclusion placement and finish are completely normal and form part of what makes your jewellery unique.

Your memorial stone is created using high-quality jewellery resin designed to produce a strong and long-lasting finish.

As with all jewellery, however, it should be treated with care.

Avoid contact with harsh chemicals, perfumes, cleaning products, swimming pools, hot tubs and excessive heat. I also recommend removing your jewellery before showering, swimming, cleaning or undertaking heavy manual work.

I am sometimes able to accommodate custom requests or modifications to existing designs.

If you have something particular in mind, please contact me before ordering with as much information as possible.

I will let you know whether the design is achievable and provide any additional costs where necessary.

Absolutely.

I understand that ordering memorial jewellery can feel like a big decision, especially when you are trusting me with something so special.

If you have any questions about a design, your inclusion, stone colours, ring sizing or the ordering process, please contact me before placing your order.

I am always happy to help.