Terms & Conditions

 TERMS AND CONDITIONS 

> Please be certain when requesting a ring size. I always recommend clients visit their local jeweller to be measured correctly. Or use a trusted ring sizer.

I cannot replace/refund a ring once it’s made into a certain size.

> Please take note of the care instructions included with your order. I will not replace an item of jewellery that has been damaged due to lack of care.

> Sending ashes/hair/fur/breastmilk in the post is done so at your own risk. Royal Mail is 99.9% accurate but please bear in mind that things can go missing. I advise clients to NEVER send all they have left of their loved one.

> A lot of my designs contain cubic zirconia crystals. I buy very high quality pieces from different jewellers, but these stones can fall out due to no fault of the client or myself. Pieces are checked when I receive them for faults, and again when they are finished and sent out.
If a CZ stone falls out within 3 months of being received I will replace/fix this free of charge for the client. After this time, it’s the client’s responsibility for the rings condition. I do offer a ‘cheaper than the high-street’ CZ re-setting service and a jewellery cleaning service if required.

> I cannot accept returns unless there is a fault with the ring. 

> Items are made to order, so cannot be refunded once completed.